33bt's Privacy Policy

Information Provided at Registration

When you create an account or log in to 33bt, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Username and password
• Government-issued ID information for identity verification (national ID card, passport)
• Residential address (where required)

Financial and Payment Information

To process transactions, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account information (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and timestamps

Important: We never store your full bank card number or PIN. Payment processing takes place entirely through encrypted channels.

Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Duration of visits to the website and page activity
• Information obtained from cookies and similar tracking technologies
• Gaming activity and betting history

Account Management and Service Delivery

33bt uses the information collected for the following purposes:

• Creating, verifying, and keeping your account active
• Processing deposits, withdrawals, and other financial transactions
• Providing access to the gaming platform and ensuring a personalized experience
• Delivering bonuses, promotions, and VIP benefits
• Providing support via 24/7 live chat and email

Security and Fraud Prevention

We use information to ensure the security of your account and our platform:

• Detecting unauthorized access and suspicious activity
• Complying with anti-money laundering (AML) regulations
• Preventing the creation of multiple accounts
• Ensuring age verification (enforcing the 21+ policy)

Communication and Marketing

With your consent, we may use information to:

• Send important account updates and transaction notifications
• Inform you about relevant promotions, bonus offers, and special events
• Provide updates about new games and features

You can opt out of marketing communications at any time through your account settings or by contacting our support team.

Service Partners

We share information with trusted partners only for the following purposes:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking services to complete transactions
• Game providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers to operate gaming services
• Technology services: Cybersecurity and server hosting partners
• Verification services: Identity and age verification services

All partners operate under strict confidentiality agreements and are permitted to use information only for specified purposes.

Legal Obligations

We may be required to disclose information to authorities in the following circumstances:

• To comply with court orders or legal directives
• To assist in investigations of financial crime or fraud
• To assist law enforcement agencies on matters of national security

In such cases, we will provide only the information legally required and will make every effort to notify you to the extent possible.

What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. Cookies are used on the 33bt website for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring security — these cannot be disabled
• Functional cookies: Remembering your language preferences and account settings
• Analytics cookies: Monitoring site usage and making improvements
• Marketing cookies: Showing relevant advertisements (based on your consent)

You can manage cookies through your browser settings. However, disabling non-essential cookies may cause some features to not work properly.

Local Storage and Session Information

In addition to cookies, we may use browser local storage technology to improve your gaming experience — for example, saving your last played game or preferred settings. This information is never sent to our servers.

Technical Security

33bt applies industry-standard security measures to keep your information safe:

• SSL/TLS encryption: All data transfers are secured through 256-bit SSL encryption
• Encrypted database: Stored sensitive information is kept in encrypted form
• Firewall and intrusion detection: Unauthorized access attempts are blocked
• Two-factor authentication: An additional security layer is available for your account
• Regular security audits: Our systems are tested on a regular basis

Access Control

Access to your information is strictly controlled:

• Only authorized staff may view information for specific needs
• All staff are required to sign confidentiality agreements
• All data access is logged and monitored
• Role-based permission systems are applied for data access

Response to a Data Breach

If there is any possibility that the security of your information has been compromised, we will:

• Identify and resolve the issue promptly
• Notify affected users as soon as possible
• Inform the relevant authorities
• Take steps to prevent such an incident in the future

Data Retention Period

We retain your information only for as long as it is necessary:

• Active account: All information is retained while the account remains active
• Financial transaction records: Retained for a specified period in accordance with legal requirements
• After account closure: Information is securely deleted after legal obligations have been fulfilled
• Marketing data: Removed promptly following your opt-out request

Account Closure Request

If you wish to close your account and have your information deleted, please contact our support team. We will fulfill your request as quickly as possible within the limits of our legal obligations.

Note: Certain information must be retained for a specified period as required by financial regulatory law.

Right to Access Information

You may ask us at any time what information we hold about you. Upon request to our support team, we will provide you with a copy of your information.

Right to Correct Information

If any information held in your account is incorrect or incomplete, you may contact our support to request a correction. After identity verification, we will update the information as quickly as possible.

Right to Opt Out of Marketing Communications

You may opt out of promotional emails or communications at any time. Exercising this right will not affect your account, and you will continue to receive important account-related notifications.

Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, financial transaction records and information subject to legal obligations must complete a specified retention period before deletion.

Age Limit of 21+

33bt strictly prevents anyone under the age of 21 from using the platform. We do not knowingly collect personal information from any minor. If we become aware that a user is under the age of 21, we will:

• The account will be suspended immediately
• The collected information will be securely deleted
• Any financial transactions will be reversed

If you believe that a minor is using our platform, please notify our support team immediately.

Policy Review Process

33bt reserves the right to update this privacy policy as needed. If there are significant changes to the policy, we will:

• Display the updated date on the website
• Notify registered users by email
• An option to accept the new policy will be provided at first login

If you continue to use our platform after changes are made, you will be considered to have agreed to the updated policy. If you do not agree to the new policy, you may request to close your account.

Applicable Law

International data protection standards have been followed in drafting and implementing this privacy policy. For any disputes or ambiguities, please contact our support team.